Transforming IT Infrastructure for an Oil & Energy Company with ZehnTek’s Adaptable Managed Services
- Managed Services
- Professional Services
- IT Management
Overview
A leading company in the oil and energy industry, with 10 locations across the United States, found itself in a challenging situation. Their long-serving Network Administrator was leaving, and they needed an experienced partner to support their technology transition, particularly with replacing aging firewalls at each of their locations. The company sought an IT provider who could not only handle the immediate technical needs but also offer ongoing, proactive IT management and support.
They turned to ZehnTek, known for its Adaptable Managed Services (AMS) model, which provides scalable IT solutions designed to meet businesses’ unique needs. The partnership allowed the company to secure its infrastructure, enhance network performance, and benefit from ZehnTek’s proactive IT strategy.
The Challenge
When the company’s Network Administrator left, they were faced with a critical need: replace outdated firewalls across multiple locations. Their existing firewalls were nearing end-of-life, increasing the risk of security vulnerabilities and potential downtime. The company lacked the in-house expertise and capacity to manage the complex network upgrade. They required a trusted partner to:
- Manage the replacement of firewalls at 10 locations.
- Provide a comprehensive ongoing support solution with continuous monitoring.
- Ensure minimal disruption to daily operations during the upgrade.
- Offer proactive IT leadership and support for long-term technology planning.
Using ZehnTek’s experienced Professional Services, our network engineering team provided them a firewall replacement and network upgrade.
ZehnTek managed the entire project, from procurement to installation, ensuring a seamless transition to new, high-performance firewalls. The new firewalls offered enhanced security, improved network reliability, and future-proofed the company’s IT infrastructure.
With ZehnTek’s Adaptable Managed Services (AMS), they received a holistic, proactive approach to the company’s IT needs. By opting for ZehnTek’s AMS Premium Package, the company received:
- 24/7 Monitoring & Support
With ZehnTek’s proactive monitoring, potential issues are identified and resolved before they could impact the business. The AMS Premium package includes 24/7 live helpdesk support for critical issues, ensuring minimal downtime and maximum productivity. - Proactive IT Leadership
Beyond daily management, ZehnTek provides regular IT leadership with monthly service reviews, quarterly strategy sessions, and an annual budgeting exercise. This proactive approach allows the company to align its IT roadmap with business goals, ensuring that future upgrades and improvements were always on the horizon. - Customizable Platform
ZehnTek’s managed services platform was tailored to fit the company’s specific needs. It allows for streamlined ticketing, real-time communication, and detailed reporting, ensuring transparency and efficiency throughout the partnership.
Results
Seamless Transition & Firewall Upgrade
ZehnTek successfully replaced 10 aging firewalls across multiple locations without disrupting the company’s day-to-day operations. The project was completed on time and within budget, improving network security and performance immediately.
Proactive Support & Reduced Downtime
The 24/7 monitoring and support dramatically reduced system downtime, ensuring that any critical issues were resolved in real-time. ZehnTek’s proactive monitoring prevented potential disruptions, keeping operations running smoothly across all locations.
Strategic IT Alignment
The quarterly strategy and roadmap sessions, combined with regular IT leadership from ZehnTek, ensured the company’s IT infrastructure could scale alongside its business. The IT budget planning exercises helped the company manage costs effectively while preparing for future growth.
Improved Security & Compliance
With the installation of modern firewalls and proactive patching, the company significantly improved its cybersecurity posture, reducing the risk of data breaches and ensuring compliance with industry standards.
Conclusion
ZehnTek’s Adaptable Managed Services allowed the company to navigate a critical technology transition smoothly and confidently. With new firewalls in place, 24/7 proactive monitoring, and ongoing IT leadership, the company has the secure and reliable infrastructure it needs to support its future growth.
ZehnTek’s ability to combine technical expertise with strategic IT leadership made them the perfect partner for this multi-location company. As a result, the company not only improved its current network but also laid the foundation for continued innovation and success.