Small Contracting Business Leverages ZehnTek’s Adaptable Managed Service Solution
- Managed Services
- IT Management
A rapidly growing specialty contracting business faced significant challenges with managing and securing their IT infrastructure. The business's existing IT setup was fragmented and lacked the scalability required to support its growth. Frequent outages, inconsistent backups, and a lack of comprehensive IT management left the company vulnerable to data loss and operational disruptions.
Adding to these challenges, they were stuck with a very high-priced Managed Service Provider (MSP) and were "renting" all the network equipment under a 2-year contract. As the end of the contract approached, they needed expert help to get out from under the burdensome agreement and replace all the network equipment before the contract expiration date.
The business needed a robust, scalable IT Managed Service solution that could offer continuous monitoring, management, and support for their IT systems and applications. They required a solution that would not only stabilize their existing IT environment but also support their ongoing expansion and transition away from the costly MSP.
After evaluating several vendors, the client selected ZehnTek’s Adaptable Managed Services (AMS) and our Backup-as-a-Service (BaaS) to address their IT needs. Our AMS solution provides a scalable and comprehensive IT management solution for their technology infrastructure. Our BaaS solution gives them critical backup of data, with both on-site and off-site storage. With both our AMS and BaaS solution, the client has a wholistic solution for all of technology needs. Additionally, ZehnTek’s experienced professional services engineering team assisted the client in strategically planning the transition from the rented network equipment to their own, ensuring minimal disruption.
Key Components of the Solution:
- AMS Premium: The client chose AMS Premium, which includes proactive monitoring, 24/7 live helpdesk support, web-based ticketing, and remote & onsite break/fix support.
- Backup-as-a-Service (BaaS): Implementing BaaS ensured that the client's critical data was securely backed up with automated, scheduled backups, and quick recovery options. This service was seamlessly integrated into the AMS platform, providing a holistic IT management experience.
- Network Equipment Transition: ZehnTek provided guidance and support in acquiring and installing new network equipment, ensuring the client’s transition away from the rented gear was smooth and completed before the contract ended.
Since the implementation of ZehnTek’s Adaptable Managed Services, Backup-as-a-Service, and the successful transition from the high-priced MSP, the business has seen:
- Enhanced IT Stability: Continuous monitoring and proactive maintenance have minimized IT disruptions, allowing the client to focus on core business activities without worrying about IT issues.
- Data Security and Integrity: With BaaS, the client now enjoys peace of mind knowing their data is securely backed up and easily recoverable in case of any incidents.
- Scalable IT Support: The AMS solution scales with the client's growth, ensuring that their IT infrastructure can expand alongside their business without unexpected costs or disruptions.
- Cost Savings: By transitioning to their own network equipment, the client has significantly reduced ongoing expenses, freeing up resources for other business investments.
- Improved Efficiency: Automated processes and responsive support have streamlined IT operations, leading to increased productivity and fewer delays in day-to-day tasks.
Conclusion
ZehnTek’s Adaptable Managed Services and Backup as a Service combine to offer a flexible and scalable IT solution tailored to meet the needs of businesses of all sizes. Whether you’re a small business needing basic monitoring and support or a larger enterprise requiring comprehensive IT management, our AMS platform can be customized to fit your specific needs.
Explore the various options available within our AMS offerings—from basic monitoring to complete end-user support, all with the option to integrate Backup-as-a-Service. No matter your business size or IT requirements, ZehnTek has a solution to keep your operations running smoothly and securely.