Empowering a Non-Profit with ZehnTek's Transformative Data Protection: A BaaS/DRaaS Success Story

  • Managed Services
  • IT Management

Business Challenge

In the heart of Southeast Michigan, a dedicated non-profit organization serving individuals with disabilities faced a critical challenge: ensuring the protection and recovery of their vital operational data. With crucial information spread across multiple servers, the organization needed a robust Backup-as-a-Service (BaaS) and Disaster Recovery-as-a-Service (DRaaS) solution. Key requirements included:

  • Fully managed data protection and recovery.
  • Deduplication and long-term data retention capabilities.
  • 30-day retention period.
  • On-demand cloud disaster recovery.
  • Annual disaster recovery testing.

Solution

After a meticulous evaluation of various vendors, the non-profit chose ZehnTek's BaaS/DRaaS solution. What set ZehnTek apart was their stellar reputation for rapid response, customer service excellence, and a feature-rich solution tailored to the non-profit's unique needs. Key features of the solution included:

  • Fast and Secure Local Backup: Ensuring quick and secure data backups.
  • Offsite Immutable Backup: Providing an extra layer of security against data corruption.
  • File and Virtual Machine Restores: Allowing for flexible restoration options.
  • Daily Monitoring & Backup Remediation: Ensuring consistent backup integrity and addressing issues promptly.
  • Services to Add/Remove VMs to Backup Jobs: Offering flexibility to adjust the backup scope as the organization grows.
  • Backup Software Licensing and Patching: Ensuring up-to-date and compliant software.
  • Dedicated ZehnTek Support Resources: Providing expert support for any issues.
  • Offsite Disaster Recovery Platform: Enabling on-demand bare metal cloud servers to access restored VMs.
  • Fully Managed On-Premise Backup and DR Appliances: Allowing local recovery of backed-up servers.

Implementation and Results

ZehnTek’s implementation team executed the BaaS/DRaaS solution deployment seamlessly, ensuring minimal disruption to the non-profit's daily operations. The process involved:

  • Initial Setup: Configuring the system to align with the organization's specific requirements.
  • Ongoing Management: Providing continuous support and management to ensure smooth operations.
  • Annual Disaster Recovery Testing: Ensuring the organization’s readiness for any unforeseen events.

Customer Satisfaction

The results were transformative. The non-profit experienced enhanced data protection, streamlined recovery processes, and peace of mind. ZehnTek's solution empowered them to focus on their mission of serving the community without worrying about data security.

"ZehnTek's solution not only meets our needs but exceeds our expectations with their exceptional support and feature-rich offering. We now have peace of mind knowing our critical data is protected and recoverable." - Non-profit representative

Since implementing ZehnTek's BaaS/DRaaS solution, this customer has experienced several key benefits:

  • Enhanced Data Security: With offsite immutable backups, the organization’s data is protected against unauthorized access and corruption.
  • Improved Recovery Times: Fast and flexible recovery options have reduced downtime significantly.
  • Cost Savings: Deduplication and optimized data storage have led to reduced storage costs.
  • Operational Efficiency: Daily monitoring and backup remediation ensure smooth operations without IT staff intervention.
  • Regulatory Compliance: Regular backups and documented recovery plans help the organization meet compliance requirements.

Flexible Options for Diverse Needs

ZehnTek offers a range of flexible BaaS solutions to accommodate organizations of all sizes and requirements. From simple data backup services to comprehensive disaster recovery solutions, ZehnTek provides tailored services that include:

  • Disaster Declaration Decision-Making: Assisting customers in making informed decisions during a disaster.
  • Determining and Documenting RPO and RTO: Helping organizations establish and document their recovery objectives.
  • Fully Documented Recovery Plans: Translating defined RPOs and RTOs into actionable recovery plans.
  • Automated Recovery Technologies: Implementing advanced technologies to automate and streamline recovery processes.

Whether your organization requires basic backup services or sophisticated disaster recovery solutions, ZehnTek's BaaS/DRaaS offerings are designed to provide peace of mind and ensure business continuity.

Conclusion

ZehnTek's BaaS/DRaaS solution transformed the non-profit's data protection strategy, ensuring their critical information is secure, recoverable, and compliant. This partnership showcases the power of tailored technology solutions in driving operational excellence and providing peace of mind for organizations dedicated to making a difference.

Whether your organization needs basic backup services or sophisticated disaster recovery solutions, ZehnTek's offerings are designed to ensure business continuity and success.